1) Who we are
Wendy Debenham Soft Furnishings create blinds, cushions, curtains, covers and other bespoke furnishings. We believe that protecting the privacy and maintaining the trust of our customers is very important. We care about how your personal data is used and shared.
This policy applies to the use of our website and other methods we may use to collect data.
'Our website' means our website: www.wendydebenham.co.uk
'Wendy Debenham', 'we', 'us', 'our' means Wendy Debenham Soft Furnishings, whose main trading address is The Bull Ring, Brading, Isle of Wight PO36 0DF.
'Cookie' means small text files that are placed on your computer by websites that you visit.
'UK and EU Cookie Law' means relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015.
'GDPR' stands for General Data Protection Regulation, an EU data privacy regulation that will come into force on 25th May 2018. It replaces the Data Protection Act (1998).
3) Your rights
Under the GDPR (General Data Protection Regulation), you have the following rights, which we will always work to uphold:
b) the right to access the personal data we hold about you.
c) the right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us to find out more.
d) the right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.
e) the right to restrict (i.e. prevent) the processing of your personal data.
f) the right to object to us using your personal data for a particular purpose or purposes.
g) the right to data portability. This means that you can ask us for a copy of your personal data held by us to re-use with another service or business.
h) rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us.
Further information about the GDPR can also be obtained from https://ico.org.uk/
4) Types of data we collect
Some data will be collected automatically by our website; some will only be collected if you voluntarily submit it. There may be other non website-based methods we use to collect data. Depending on the method used, we may collect some or all of the following information:
- email address
- telephone number
- postal address
- IP address (automatically collected via our website)
- website browser type and version (automatically collected via our website)
- a list of URLs starting with a referringsite, your activity on our site, and the site you exit to (automatically collected via our website)
5) How and why we collect this data
Cookies are small text files that are placed on your computer by websites that you visit. They are used to make websites work more efficiently and to make the customer's user experience more enjoyable. They also provide information to the owners of the site.
We collect internet log information and details of user behaviour patterns e.g. the number of visits to various parts of the website.
Before cookies are placed on your computer or device, you will be shown a prompt e.g. a pop-up message, requesting your consent to set those cookies. You may deny consent, but this may lead to features of our website not functioning as intended.
All the cookies used by and on our site are used in accordance with current UK and EU Cookie Law.
- Face-to-face meetings/appointments
When we speak to you about a prosposal or project, we request the following personal details from you:
- full name
- postal address
- email address
- phone number
We do this so we can keep in touch with you during the project, to provide you with updates and information. Your details will never be used for marketing purposes unless prior consent (or opt-in from our website contact form) is given.
6) Where we store data
All customer data and project information is stored securely at the following address:
Isle of Wight
All paperwork is stored securely where unauthorised people cannot see it. When not required, the paper or files are kept in a locked filing cabinet and access is only given to Wendy Debenham staff.
All documents are clearly labelled with non-sensitve information.
7) Do we share your data?
On occasion, we may share your data with other third party organisations.
We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations and the obligations of the third party under the law.
In certain circumstances we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority.
We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.
8) Access to your personal information
Under the GDPR, you are entitled to view, amend or delete the personal information that we hold. Email your request to email@example.com
If and when changes occur, Wendy Debenham will notify you immediately. To make an enquiry, please email firstname.lastname@example.org